Privacy Policy for Petrock Hotel & Spa (Petrock Holdings LLC)

Introduction

Welcome to Petrock Hotel & Spa. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how Petrock Holdings LLC ("we", "our", "us") collects, uses, discloses, and safeguards your information when you visit our website petrockhotel.com, use our mobile application at app.petrockhotel.com, and interact with our services.

By using our services, you agree to the terms of this Privacy Policy. Please read it carefully.

Information We Collect

We collect information to provide better services to all our users. Here’s the type of information we collect:

1. Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account on our app or website.

  • Schedule reservations for grooming, hotel stays, daycare, or training.

  • Upload vaccination records, pet photos, and other pet-related documents.

  • Make deposits and payments.

This personal information may include:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Pet information (name, breed, age, vaccination records, grooming preferences, etc.)

  • Payment and transaction information (for processing payments and maintaining transaction history)

2. Usage Data

We automatically collect certain information when you use our services, such as:

  • IP address

  • Browser type

  • Device type (mobile, desktop)

  • Operating system

  • Referring URLs

  • Pages visited, and time spent on the site or app

3. Location Data

With your consent, we may collect your device’s location to provide location-based services, such as finding nearby services or enhancing the user experience.

How We Use Your Information

We use the information we collect to:

  • Manage bookings, pet profiles, and vaccination records.

  • Process payments and track transaction history.

  • Improve the functionality of our website and app.

  • Communicate with you about your reservations, service updates, and offers.

  • Provide customer support.

  • Personalize your user experience.

  • Analyze app and website usage through third-party analytics platforms.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:

  • Service Providers: We may share your data with trusted third-party vendors, including payment processors and analytics providers who assist us in operating our website, mobile app, and managing transactions.

  • Legal Requirements: We may disclose your information to comply with legal obligations or requests by government authorities.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We prioritize protecting your personal information. We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

App Tracking and Cookies

Our mobile app and website may use cookies and similar tracking technologies to collect usage data and improve your experience. We may also use third-party services for analytics and app tracking.

  • Cookies: We may use cookies to remember your preferences and understand how you interact with our services.

  • App Tracking: We may use third-party platforms for tracking user engagement in the app, but this data is anonymized and aggregated. Any tracking that shares your information with third parties for advertising purposes will require your explicit consent in compliance with Apple's App Tracking Transparency (ATT) and Google's privacy policies.

Your Rights

You have certain rights regarding the personal data we hold, including:

  • Access and Correction: You can access and update your personal information through your account settings.

  • Data Deletion: You may request that we delete your account and personal information, subject to certain legal obligations we may have.

  • Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in the email or by contacting us.

Third-Party Links

Our website and mobile app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We recommend that you review their privacy policies separately.

Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately at info@petrockhotel.com.

International Data Transfers

Your information may be transferred to — and maintained on — servers located outside of your state, province, or country. By using our services, you consent to the transfer of your data to the United States, where we operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we encourage you to review the policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Petrock Holdings LLC
17401 Ventura Blvd, Encino, CA 91316
Email: info@petrockhotel.com

By using our website or app, you agree to this Privacy Policy and the practices outlined herein. If you do not agree, please discontinue use of our services.